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MediConnect reclaimed $180K in slots by automating calls with empathy. See how voice AI keeps patients connected, compliant, and cared for.
MediConnect's telehealth network was a lifeline for mental health seekers across 15 clinics. Their mission: accessible, compassionate care for those who need it most.
Despite their vital mission, MediConnect faced critical operational hurdles that threatened patient care and staff wellbeing.
Critical appointments missed, fragmenting care for those who needed it most.
Admins juggled 500+ calls/week, losing 20+ hours per staffer.
Manual processes led to error-prone notes and compliance risks.
After-hours silence left patients in limbo during critical moments.
"We're healers, not hold-music DJs. Every dropped call delays recovery, and our team's exhausted. Scaling means smarter systems, not more screens."
Dr. Elena Vasquez
Chief Medical Officer, MediConnect
We tackled this head-on with humanesque bots that don't just process—they understand.
"Hi Sarah, this is MediConnect confirming your therapy session tomorrow at 3 PM. Can you make it?"
"Yes, I'll be there. Actually, I've been feeling a bit anxious about it..."
"That sounds stressful—I understand. Would you like me to note this for Dr. Thompson so they can address it in your session?"
Empathy Detection ActiveVoice tuned specifically for mental health contexts—calm, warm, reassuring.
Secure EHR queries, encrypted data handling—no leaks, ever.
Detects urgency, escalates to live doctors when empathy is needed.
Seamless API integrations for scheduling, insurance verification, and more.
With seamless human handoffs for the complex 15%
Humanesque bots handle scheduling, pre-screening, and reminders
"Confirm your 3pm slot? Reply Y/N" drips, risk-scored by history
99% uptime monitoring with dialect-tuned performance
Measurable outcomes that prove the power of empathetic automation.
62% reduction in missed appointments, unlocking slots for patients in need.
Previously lost appointment slots now generating revenue.
At 85% first-contact resolution rate.
Per admin, redirected to patient care.
Quicker appointment availability for patients.
Satisfaction soared with empathetic AI interactions.
Turnover dropped dramatically as burnout decreased.
"The AI feels like a kind gatekeeper—I booked therapy without the dread. It actually understood when I said I was nervous and made me feel heard."— Anonymous Patient Survey Response
Our dashboard gives you complete visibility into AI performance, patient engagement, and operational efficiency—all in one place.
Voice agents shine solo, but bundle with chatbots for true omnichannel care. From voice to chat to email—we've got every patient touchpoint covered.
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